Shipping policy

Where We Deliver

We currently deliver within the United States only. If you are elsewhere and would like a piece, write to hello@zensoobjects.com.

Processing Time

Every ZENSO object is made to order. Please allow 1-3 business days for your order to be prepared. Orders are not prepared or shipped on weekends, or on public holidays in the United States or in the country of dispatch.

Shipping Origin

All objects are made to order with our studio partner in Asia and dispatched to you directly by tracked express courier.

Shipping Rates & Delivery Estimates

Complimentary express shipping on all orders of $200 USD or more.
Orders under $200 USD ship at a flat rate of $15 USD.
Estimated delivery time is 5-10 business days after dispatch.

Delivery delays can occasionally occur due to carrier volume or customs inspections. Delivery times are estimates and are not guaranteed.

Customs, Duties, And Taxes

Orders are dispatched from outside the United States and pass through US customs on the way to you. Sales tax, where applicable, is calculated at checkout. If a carrier contacts you about import charges on your order, write to support@zensoobjects.com before paying so that we can help resolve it.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number will be active within 48 hours.

Damages

Please inspect your order when it arrives. If it arrived damaged, contact support@zensoobjects.com right away with photographs, and we will arrange a replacement or a refund.

Lost Packages

If your package is marked as "Delivered" but you have not received it, please check with your neighbors and local post office first, then contact us and we will help you open a claim with the carrier. ZENSO OBJECTS is not responsible for packages lost or stolen after the tracking status shows "Delivered."