FAQ

Every bracelet is made to order: please allow 1–3 business days for preparation. Once dispatched from Asia, tracked express delivery to US addresses takes an estimated 5–10 business days.

Not yet. We currently deliver within the United States only. If you are elsewhere and would like a piece, write to hello@zensoobjects.com and we will see what we can arrange.

Express shipping is complimentary on US orders of $200 USD or more. Below that, a flat rate of $15 USD applies.

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. Please note that the tracking number will be active within 48 hours.

Please contact our support team at support@zensoobjects.com immediately with photographs. We will arrange a replacement or a refund.

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return. To be eligible, your item must be unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Please contact us at support@zensoobjects.com to start a return. We will send you the return address. Do not send items back to the shipping origin address without contacting us first, as they will not be accepted.

Return shipping is at the customer's expense, unless the item arrived damaged or incorrect.

Yes. Every bracelet is made to order, and that does not make it a custom product: it can be returned under the 14-day policy. We cannot accept returns on bespoke commissions, personalized items, sale items, or gift cards.

Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 10 business days.

Put it on last and take it off first. Roll the bracelet over your hand rather than pulling it wide. Keep it away from water, perfume, lotion and sunscreen, and take it off to sleep, shower, swim or train. Wipe with a soft dry cloth and store it flat in its pouch, apart from harder jewelry.

Some minerals are sensitive to light. Kunzite and amethyst can fade with prolonged direct sun, so store them in the dark and never leave them on a windowsill. Every stone is different: inclusions, veils and color zoning are part of the material, not flaws.

Each bracelet is strung on elastic cord. Elastic is a wearing part, and gentle handling is what makes it last. If your bracelet arrives damaged, write to support@zensoobjects.com with photos.

We accept major credit cards, PayPal, and other secure payment options at checkout.

If you need to change or cancel your order, please contact us at support@zensoobjects.com right away. We will do our best to help before the order is prepared.

Yes, a receipt will be emailed to you after completing your order.

Use the tracking link in your Shipment Confirmation email, or contact us for updates.