Refund policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@zensoobjects.com.

IMPORTANT: Do not send items back to the shipping origin address on the package. Returns go to a return address in the United States that we will send you. Items sent back without first requesting a return will not be accepted.

Return Shipping

Return shipping is at the customer's expense, unless the item arrived damaged or incorrect.

Damages And Issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on custom products (special orders, bespoke commissions, or personalized items), sale items, or gift cards. Standard pieces, including bracelets strung to your wrist size, are not considered custom and can be returned under this policy.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be refunded automatically on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@zensoobjects.com.